IT Support Engineer

Job Summary

A company is looking for an IT Support Engineer to investigate and resolve issues across internal systems and global products.

Key Responsibilities

• Investigate and resolve issues related to internal and global products
• Maintain and update the internal knowledge base with clear, structured documentation of solutions
• Manage user access provisioning in accordance with established security policies and procedures

Required Qualifications

• Minimum of 2 years' experience in technical support, system administration, access management, or a related field
• Solid understanding of access management principles, including user lifecycle management
• Knowledge of role-based access control (RBAC) and least-privilege principles
• Basic proficiency in Python (or another programming language) and SQL
• Experience with AI development is considered an advantage