IT Support Engineer

Job Summary

A company is looking for a Systems Engineer to provide remote technical support for network, server, and end-user systems.

Key Responsibilities

• Communicate with customers via phone, email, and chat, providing updates and case status throughout the resolution process
• Perform initial triage of customer issues, troubleshooting incidents and documenting actions in support tools
• Manage daily prioritization, coding, and routing of service incidents and requests while maintaining client expectations

Required Qualifications

• 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred
• Experience with ticketing systems and remote support tools
• Proficiency in supporting Windows 10/11, macOS fundamentals, and Microsoft 365 applications
• Working knowledge of Active Directory/Entra and basic networking concepts
• Availability to work after hours or participate in on-call rotations as required