IT Support Engineer

Job Summary

Working remotely on a 12-month contract basis, the IT Support Engineer will provide Level 2 technical support for corporate stakeholders, focusing on CRM marketing platforms and ensuring efficient operations with minimal disruption.

Key responsibilities

• Serve as Level 2 technical support for CRM products, assisting properties, brands, and internal engineering teams
• Manage and respond to ServiceNow tickets, ensuring timely resolution of service requests related to platform configuration and troubleshooting
• Train staff on CRM and marketing platform usage, processes, and best practices while acting as a point of escalation for complex technical issues

Required qualifications

• Experience supporting enterprise CRM and marketing technology platforms in a corporate environment
• Proficiency with Microsoft O365, Citrix, Braze, Smartling, Sageflo, and ServiceNow
• At least 3 years of experience in large corporate enterprise IT support roles
• Associate's degree or relevant technical certification required; Bachelor's degree preferred
• Strong analytical skills and a genuine desire to provide high levels of customer service