IT Support Engineer

Job Summary

To support US users remotely, the contract IT Support Engineer will leverage 6 years of experience in Desktop Support and IT Helpdesk to troubleshoot issues using tools like ServiceNow, Active Directory, and VPN technologies.

Key responsibilities

• Troubleshoot and resolve IT-related issues for users across various platforms
• Utilize ServiceNow or Jira/Remedy for ticket management and tracking
• Provide support for Active Directory and O365 environments, ensuring seamless connectivity

Required qualifications

• 6 years of experience in Desktop Support, IT Support, or Helpdesk (L2)
• Strong troubleshooting mindset with a focus on user satisfaction
• Familiarity with ServiceNow or Jira/Remedy ticketing systems
• Experience with Active Directory and O365
• Comfortable working remotely while supporting US users