IT Support Engineer
Job Summary
Providing essential technical support in a full-time capacity, the IT Support Engineer will manage global IT support for over 2500 systems, focusing on troubleshooting, SaaS administration, and hardware deployment while working remotely.
Key responsibilities
- Manage global IT support, responding to client queries and solving technical problems related to software, hardware, and network systems
- Conduct new hire training and provide technical assistance, acting as a liaison with Systems and Network Administration teams
- Create and maintain knowledge content to promote self-service support and improve overall IT processes and service quality
Required qualifications
- 4+ years of IT or Desktop Support/System Administration experience with a strong customer service background
- Extensive experience with configuring and troubleshooting Mac OS and Windows 10 or higher
- Proficiency in IT tools and SaaS applications such as Google Suite, JAMF, Zoom, and ServiceNow
- Experience managing AV systems and providing technical support for office events
- Demonstrated ability to communicate effectively with both technical and non-technical audiences
Complete Job Description
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