IT Support Engineer
Job Summary
Providing first-level technical support remotely, the full-time IT Support Engineer will assist Managed Services clients by troubleshooting issues, managing help desk tickets, and ensuring timely communication regarding problem resolution.
Key responsibilities
- Resolve problems reported to the service desk via phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Communicate timely updates on ticket status and resolution to clients
Required qualifications
- Experience providing technical assistance over the phone
- Able to multi-task and manage multiple open tickets simultaneously
- Experience in a fast-paced environment with multiple priorities
- Motivated to learn new skills and technology practices
- Enrolled in IT-related classes, certification training, or degree preferred
Complete Job Description
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