IT Support Engineer
Job Summary
Delivering reliable technology support in a full-time remote capacity, the IT Support Engineer will manage day-to-day ticketing, troubleshoot technical issues, and oversee hardware logistics while collaborating with the IT team to enhance security and access management practices.
Key responsibilities
- Own day-to-day IT support, including ticket management and technical troubleshooting
- Serve as a technical point of contact for complex issues, identifying root causes and solutions
- Coordinate with the IT team to maintain consistent support practices and improve onboarding and security processes
Required qualifications
- 2+ years of IT experience across end-user support, security, networks, and access management
- Experience in a SaaS environment using Office 365 or Google Workspace, supporting over 100 team members
- Background in supporting both Mac and Windows environments
- Strong troubleshooting skills with the ability to investigate and resolve unfamiliar issues
- Demonstrated ownership and sound judgment in decision-making and risk communication
Complete Job Description
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