IT Support Engineer
Job Summary
Providing essential technical assistance, the full-time IT Support Engineer will serve as the first point of contact for users across corporate and data center environments, managing systems, networks, and user support while working remotely.
Key Responsibilities
- Serve as the first point of contact for technical assistance, performing remote troubleshooting and providing user training on software and IT policies
- Install, configure, and maintain operating systems and IT equipment, while monitoring and maintaining IT infrastructure
- Set up and manage user accounts and security settings, and assist with IT projects such as system upgrades and cloud migrations
Required Qualifications
- 3+ years of experience in IT support and troubleshooting
- Two-year associate degree in information technology, computer science, or a related field
- Preferred experience in innovative technology, data centers, or mission-critical facilities
- Possession of professional IT certifications (A+, Sec+, Azure, AWS) is preferred
Complete Job Description
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