IT Support Engineer
Job Summary
Delivering exceptional first-line IT support, the remote IT Support Engineer will troubleshoot hardware and software issues, provision equipment, manage systems and cloud services, and support security initiatives while collaborating with a team and engaging with employees in the Boston area for in-person events.
Key responsibilities
- Serve as the primary point of contact for first-level end-user support, troubleshooting and resolving hardware, software, and connectivity issues
- Provision and configure new equipment and user accounts, managing operating systems and software centrally
- Support Information Security initiatives and coordinate the rollout of new cloud-based tools and services
Required qualifications
- 2+ years of relevant IT support experience
- Solid experience with macOS (10.15 and newer) and Windows 10 and above
- Working knowledge of private networking concepts
- Familiarity with cloud-based office applications such as Google Workspace or Office 365
- Ability to troubleshoot and resolve software, hardware, and application issues
Complete Job Description
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