IT Support Help Desk Representative

Job Summary

A company is looking for an IT Support Help Desk Representative 1.

Key Responsibilities

• Interact with cross-organizational entities to escalate trouble tickets and restore service quickly
• Assist with basic end-user support and respond to trouble calls/alerts/emails in a timely manner
• Follow system security procedures, establish user accounts, and improve documentation for problem analysis

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work any shift during normal operating hours, including weekends
• Familiarity with ticket tracking systems
• Understanding of system security procedures and guidelines