IT Support Helpdesk Representative

Job Summary

A company is looking for a Representative 2, IT Support - Helpdesk.

Key Responsibilities

• Receive and track internal user problems, resolving or escalating them as necessary
• Ensure service-level agreements are met and prepare reports on team productivity
• Educate users on system operations and manage the resolution of trouble tickets

Required Qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience in IT support
• Experience with ticket tracking systems
• Ability to work variable schedules, including nights and weekends
• Knowledge of computer literacy and troubleshooting techniques