IT Support Manager

Job Summary

Leading a remote technical support team, the full-time IT Support Manager will oversee operations, develop support strategies, and ensure high-quality service delivery while collaborating with various departments to enhance customer satisfaction.

Key responsibilities

• Manage, mentor, and develop a team of IT support technicians
• Oversee daily operations of the technical support department to ensure high-quality service delivery
• Develop and implement IT support policies, procedures, and best practices

Required qualifications

• 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong understanding of IT service management (ITSM) frameworks
• Proven leadership and team management skills
• Experience in triaging IT ticket requests and familiarity with ticketing systems