IT Support Manager

Job Summary

A company is looking for an IT Support Manager to oversee IT operations and incident response.

Key Responsibilities

• Manage IT sustainment, including laptop requisitions, standard profiles, and data repository organization
• Oversee help desk operations, ensuring timely technical support and maintaining IT documentation
• Evaluate new technologies and ensure IT compliance with company policies and regulations

Required Qualifications

• Minimum of 10 years of experience in a relevant field
• Strong knowledge of IT support operations, including help desk management and systems administration
• Proficiency in managing Microsoft and Google Workspace environments
• Experience with Mobile Device Management (MDM) solutions
• Strong understanding of cybersecurity principles and incident response