IT Support Manager

Job Summary

A company is looking for an IT Support Manager responsible for managing end user support and technology adoption in a designated region.

Key Responsibilities

• Manage site services support staff and oversee daily operations including incident ticket analysis and coaching
• Facilitate onboarding and offboarding processes, ensuring adherence to service level agreements
• Participate in global problem management processes and support continuous improvement initiatives

Required Qualifications

• Bachelor's degree or equivalent experience in a related computing field preferred
• 7+ years of technical experience in a multi-state corporate environment with a large employee base
• 5+ years of IT supervisory experience in a corporate setting
• ITIL Foundation Level certification preferred; additional ITIL certifications are a plus
• Industry-related technical certificates or similar combinations of education and experience are advantageous