IT Support Manager

Job Summary

A company is looking for an IT Support Manager to lead project and department management while ensuring high levels of customer support.

Key Responsibilities:

• Supervise and coordinate IT Support staff activities and ensure proper documentation
• Oversee IT Support tracking system and ensure timely handling of support calls and emails
• Develop and train IT personnel while managing internal development projects and maintaining a positive work environment

Required Qualifications:

• 3 to 5 years of IT experience
• 1 to 3 years of supervisory or managerial experience in IT
• Experience in obtaining business requirements to develop user reports
• Knowledge of information systems, operations processing, and project management methodologies
• Practical experience in lieu of certification