IT Support Manager

Job Summary

Leading a globally distributed IT Support organization, the full-time IT Support Manager will oversee service desk operations, enhance employee technology experiences, and drive operational excellence while working in a hybrid environment.

Key responsibilities

• Manage and develop a follow-the-sun support model to ensure consistent global service delivery
• Oversee support service delivery, achieving service level objectives and operational KPIs
• Lead the lifecycle management of corporate devices and ensure effective administration of endpoint services

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Technology, or related field, or equivalent experience
• 5+ years of experience leading IT Support, Service Desk, or End User Computing teams
• Experience managing globally distributed teams across multiple regions and time zones
• Strong understanding of Microsoft 365, Entra ID, Intune, and endpoint management
• Experience administering ITSM platforms such as Zendesk or ServiceNow