IT Support Operations Specialist

Job Summary

Serving as the first point of contact for technology issues, the full-time remote IT Support Operations Specialist will manage ticket triage, dispatch, and resolution for a growing organization, ensuring efficient support for approximately 300 employees.

Key Responsibilities

• Serve as the first point of contact for employee technology requests via Slack, email, and chat, ensuring prompt acknowledgment of tickets
• Triage, prioritize, and dispatch incoming tickets, resolving Tier 1 issues and escalating complex problems with thorough documentation
• Document resolutions and maintain knowledge base articles to standardize support processes and assist with hardware provisioning and inventory tracking

Required Qualifications

• 1+ years of experience in an IT helpdesk, service desk, or technical support role
• Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts
• Experience with a ticketing system (Linear, Jira, ServiceNow, or similar)
• Familiarity with Google Workspace or Microsoft 365 administration
• High school diploma or GED required; associate's degree in IT or related field preferred