IT Support Operations Specialist
Job Summary
To support a growing organization, the full-time remote IT Support Operations Specialist II will manage escalated technical issues, perform root-cause analysis, and administer identity and access systems while mentoring Tier 1 staff and contributing to process improvements.
Key Responsibilities
- Own escalated tickets from Tier 1, diagnosing and resolving complex hardware, software, network connectivity, and access issues
- Perform root-cause analysis on recurring problems and collaborate with the Director to implement permanent corrective fixes
- Administer identity and access systems, including Google Workspace administration and endpoint/device management
Required Qualifications
- 3+ years of experience in IT support with Tier 2/escalation-level troubleshooting
- Strong troubleshooting skills for Windows and macOS, along with solid networking fundamentals
- Hands-on experience administering Google Workspace or Microsoft 365, including identity and access management
- Experience with endpoint/mobile device management (MDM) and endpoint security
- Proficiency with a ticketing system and strong documentation habits
Complete Job Description
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