IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to support its remote workforce.

Key Responsibilities

• Serve as the primary point of contact for employee IT support via chat, email, and video
• Troubleshoot and resolve basic to intermediate technical issues, and assist with onboarding and offboarding processes
• Maintain and update IT documentation, track support tickets, and manage tools like Google Workspace and Zoom

Required Qualifications

• 1-3+ years of experience in IT support, help desk, or a similar role
• Basic experience with Google Workspace or similar, macOS and/or Windows environments, and SaaS applications
• Ability to troubleshoot common technical issues independently
• Highly organized and comfortable working in a fast-paced, remote environment
• Willingness to learn and grow within an IT function