IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to support its remote workforce.

Key Responsibilities

• Serve as the primary point of contact for employee IT support via chat, email, and video
• Troubleshoot and resolve basic to intermediate technical issues, including hardware and software support
• Assist with employee onboarding and offboarding processes, including device setup and account management

Required Qualifications

• 1-3+ years of experience in IT support, help desk, or a similar role
• Basic experience with Google Workspace or similar applications
• Familiarity with macOS and/or Windows environments
• Ability to troubleshoot common technical issues independently
• Comfortable working in a fast-paced, remote environment