IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist.

Key Responsibilities:

• Responding to phone calls, chat support, and email tickets to ensure outstanding service
• Addressing and resolving difficult questions, completing appropriate tracking, and routing within an incident tracking tool
• Contributing to documentation, FAQs, participating in projects, and creating metric reports

Required Qualifications:

• High School Diploma/GED or Vocational Training/Degree
• 2+ years of relevant experience or equivalent combination of education and experience
• Experience in ServiceNow, Cisco Finesse, Office365, ChatBot, and Reporting
• Applicants must be eligible to work in the U.S. without sponsorship
• Must be able to attend virtual meetings and demonstrate proactive communication skills