IT Support Specialist

Job Summary

A company is looking for a Support Specialist - Hourly.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person
• Utilize technical knowledge and resources to diagnose and resolve customer issues effectively
• Accurately capture customer interactions and escalate complex issues beyond Tier I support

Required Qualifications

• 1-2 years of experience in IT support and/or customer service or demonstrated proficiency in relevant skills
• Working knowledge of multiple Operating Systems (Windows and Apple)
• Familiarity with commonly used software such as Microsoft Office, Slack, and web browsers
• Understanding of computing and network technologies
• Experience in fostering a diverse environment among faculty, staff, and students