IT Support Specialist

Job Summary

A company is looking for a Rapid Resolution Specialist (IT) to provide quality services and solutions to clients while ensuring high client satisfaction.

Key Responsibilities

• Respond to client communications and determine problem severity to assign service requests appropriately
• Log client problem information accurately and provide timely updates on issue status and resolution times
• Troubleshoot and remediate support requests for basic and intermediate issues, ensuring systems functionality

Required Qualifications

• High School diploma with two years of relevant experience or an Associate's degree, or equivalent combination of education and experience
• Previous IT experience preferred
• Proficiency with business collaboration tools, including MS Office and relevant company programs
• Experience in customer service roles, particularly in a technical support environment
• Ability to work collaboratively in a fast-paced, client-oriented team