IT Support Specialist

Job Summary

A company is looking for a Care Center Senior Specialist to provide IT support services.

Key Responsibilities

• Provide level 1 and limited level 2 support for users via various communication channels
• Troubleshoot and resolve problems with end-user equipment and software
• Manage incoming help tickets and supervise user onboarding service

Required Qualifications

• 2+ years of experience in IT support within mid to large-sized companies
• Strong technical background in Windows (10/11) and Mac OS
• Proficiency in Microsoft O365 Suite and CRM systems like Zendesk or ServiceNow
• Experience with hardware including PCs, Macs, and peripherals
• Familiarity with user account management in Active Directory