IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to assist with internal systems operations and technical support.

Key Responsibilities

• Handle day-to-day IT operations, including hardware setups and account troubleshooting
• Assist internal users with errors via the Jira service management ticketing system
• Own and improve the end-user onboarding and off-boarding process and experience

Required Qualifications

• 2-3 years of hands-on experience in IT, including Mac hardware and software/SaaS applications
• Experience with Apple device MDMs and SaaS application administration
• Excellent judgment with an emphasis on security, privacy, and compliance
• Experience in a HIPAA, SOC2, or ISO 27001 compliant environment is a plus
• Experience working with remote teams preferred