IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to assist with the operations of internal systems and provide technical support to employees.

Key Responsibilities

• Handle day-to-day IT operations, including hardware setups and account troubleshooting
• Assist internal users with errors via the Jira service management ticketing system
• Manage end-user onboarding and off-boarding processes and improve user experience

Required Qualifications

• 2-3 years of hands-on experience with Mac hardware, software, and SaaS applications
• Experience with Apple device MDMs and administration of SaaS applications
• Excellent judgment and decision-making skills with a focus on security and compliance
• Experience in a HIPAA, SOC2, or ISO 27001 compliant environment is a plus
• Experience working with remote teams preferred