IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support and establish foundational support operations.

Key Responsibilities:

• Provide tier 1 and tier 2 technical support across various operating systems and applications
• Manage user accounts, access requests, and maintain asset inventory
• Develop help desk workflows, documentation, and self-service resources

Required Qualifications:

• 2-3 years of help desk or technical support experience
• Working knowledge of Windows 10/11, Linux, and macOS operating systems
• Experience with user account management in Active Directory or Azure AD/Entra ID
• Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
• Experience with ticketing systems and support workflows