IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support and assistance to internal staff.

Key Responsibilities

• Respond to IT support requests via phone, chat, or remote support tools
• Diagnose and troubleshoot hardware and software issues, escalating complex issues as needed
• Conduct routine maintenance tasks on endpoints and administer user access within IT resources

Required Qualifications

• 2+ years of experience in IT support or helpdesk roles
• Strong working knowledge of Windows and MacOS
• Familiarity with Entra ID and the Microsoft 365 Suite
• Hands-on experience supporting endpoints in MDM-managed environments
• Experience supporting iOS and Android devices