IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist (SSR).

Key Responsibilities

• Provide Level 2 technical support for hardware, software, and endpoint-related issues
• Manage and resolve help desk tickets while ensuring proper prioritization and SLA compliance
• Deliver user training sessions for new technologies and collaborate with IT team members to improve support procedures

Required Qualifications

• Degree or studies in Systems Engineering, Computer Science, Information Technology, Software Engineering, Telecommunications, or related fields
• Strong experience with Microsoft technologies and environments
• Proven hands-on experience with Microsoft Intune and Endpoint Analytics
• Experience with Azure services, specifically Storage Accounts and Virtual Machines
• Advanced English proficiency (written, spoken, and reading)