IT Support Specialist

Job Summary

A company is looking for an IT Service Desk & Support professional.

Key Responsibilities

• Provide help desk administration, desktop support, and hardware/software setup
• Manage multiple technical requests and troubleshoot issues for PC and Mac systems
• Train clients on hardware, software, and phone system usage while supporting remote clients

Required Qualifications, Training, and Education

• 5+ years of experience in desktop support for Mac OS X and Windows 7/10
• Strong knowledge of IT services, including Active Directory and network troubleshooting
• Experience with cloud services such as G Suite, Office 365, AWS, and Azure
• Ability to support remote clients using various communication tools
• Knowledge of Powershell, Bash, and related scripting is a plus