IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to manage and improve internal IT systems and support processes.

Key Responsibilities

• Provide rapid IT support as the primary contact for internal requests and incidents
• Administer core IT systems, manage user accounts, and oversee hardware/software provisioning
• Implement cybersecurity best practices and maintain IT documentation for processes and workflows

Required Qualifications

• 2+ years of experience in IT support, helpdesk, or system administration, preferably in a remote environment
• Strong familiarity with Okta, Google Workspace, and common SaaS applications
• Solid background in cybersecurity and IT infrastructure management
• Excellent customer-service mindset and interpersonal skills
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred