IT Support Specialist

Job Summary

A company is looking for an IT Specialist responsible for providing support for computer systems and peripherals.

Key Responsibilities

• Respond to inquiries and requests for assistance, logging all service desk calls into the Incident Management System
• Analyze and resolve incidents with a goal of achieving 90% First Call Resolution
• Promote effective use of technology and investigate causes of incidents to prevent recurrence

Required Qualifications

• Degree in Information Systems or related field, or equivalent combination of education and experience
• 3 years of experience in an IT support function or customer service-oriented environment
• Technical knowledge of Microsoft Office, Windows OS, and Remote Access
• Ability to learn technical product information quickly and accurately
• Willingness to work flexible hours and provide on-call support as needed