IT Support Specialist

Job Summary

A company is looking for an Information Technology Support Specialist.

Key Responsibilities

• Serve as the first point of contact for technical issues via phone, email, and remote support tools
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office applications, hardware, and basic network connectivity
• Document all issues and resolutions using a ticketing platform and maintain daily productivity expectations

Required Qualifications

• 1+ year of IT support/help desk experience in a structured environment
• Strong Microsoft Office/Microsoft 365 support experience
• Strong Windows troubleshooting skills
• Familiarity with ticketing systems and incident tracking
• Degree in IT, Computer Science, or equivalent professional experience (preferred)