IT Support Specialist

Job Summary

A company is looking for an IT Support team member to provide technical support across the organization.

Key Responsibilities

• Serve as the first-line technical support for internal teams, resolving issues and escalating as necessary
• Monitor and respond to technical questions from multiple stakeholders while maintaining professionalism and urgency
• Own technical onboarding for new hires, including account creation, permissions setup, and tool provisioning

Required Qualifications

• Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles
• Strong familiarity with user account management and SaaS tools
• Experience with security tools such as Google Workspace, Slack, and Okta
• Ability to work independently while collaborating with the team as needed
• Strong work ethic with a sense of urgency and multitasking abilities