IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technology support to employees.

Key Responsibilities

• Provide first level support for end users' technology-related issues
• Install and configure laptops and peripheral equipment, and assist with onboarding new users
• Document technical procedures and escalate complex issues to higher-level IT staff as needed

Required Qualifications

• 1 to 3 years of experience in a technology support role
• Experience with Windows 10/11 and Mac OS preferred
• Basic understanding of TCP/IP protocol and network troubleshooting skills
• Working knowledge of Microsoft Office application suite
• Ability to lift and move IT equipment as needed