IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical expertise and end-user support for Microsoft 365 services.

Key Responsibilities

• Provide Tier 2/3 support for Office 365 applications and troubleshoot related issues
• Manage users, groups, licensing, and roles within Microsoft 365 Admin Center and Azure AD
• Monitor Microsoft 365 service health and communicate incidents or outages to stakeholders

Required Qualifications

• Experience providing Tier 2/3 technical support in an enterprise environment
• Working knowledge of Microsoft 365 Admin Center and Azure Active Directory
• Proficiency with SharePoint Online and OneDrive governance best practices
• Experience supporting Teams meetings and related devices
• General Equivalency Diploma (GED) or High School diploma with 2+ years of relevant experience