IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist I for 3rd Shift and Weekends.

Key Responsibilities

• Serve as the first point of contact for inbound support calls, screen and prioritize issues
• Field incoming help requests and manage ITSM tickets, ensuring accurate documentation and follow-up
• Provide technical support for end-user issues, including hardware, software, and network troubleshooting

Required Qualifications

• High School diploma or equivalent; Associate's degree in information technology preferred
• Minimum of 3 years of experience in a support role within a Managed Services Provider
• Experience supporting virtual desktop environments and troubleshooting network connectivity issues
• Technical knowledge of VMware, networking (TCP/IP, DHCP, DNS), and Windows Server
• Current or past experience working 3rd shift (8pm-5am) is preferred