IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist.

Key Responsibilities

• Provide tier-one customer support through phone calls, chat, and email
• Address and resolve inquiries while tracking incidents in a ticketing system
• Contribute to documentation and participate in assigned projects and tasks

Required Qualifications

• General Equivalency Diploma (GED) or High School Diploma or equivalent experience
• Demonstrated exceptional customer service skills
• Basic problem-solving skills
• Ability to work remotely and communicate proactively with the team
• Must be authorized to work in the U.S