IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist II to provide hardware lifecycle support and end-user assistance in a hybrid work environment.

Key Responsibilities

• Manage global PC hardware inventory and coordinate computer replacements
• Support user accounts and systems administration across local and cloud-based systems
• Monitor and resolve Help Desk tickets while providing technical support to end-users

Required Qualifications

• Associate degree in a related field and 2-5 years of networking experience, or equivalent work experience
• 1-2 years of Help Desk experience required
• Working knowledge of Microsoft Windows environments
• Familiarity with Azure Active Directory and cloud-based management tools preferred
• Basic knowledge of computer hardware components and device deployment