IT Support Specialist

Location: Remote

Compensation: Hourly

Reviewed: Wed, Mar 18, 2026

This job expires in: 6 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for an IT Support Specialist.

Key Responsibilities

Provide first-line support for hardware, software, and account-related issues through IT Service Desk channels
Troubleshoot and resolve issues with Windows, macOS, and mobile devices, escalating complex incidents when necessary
Assist in configuring and deploying laptops and mobile devices for new hires and existing employees

Required Qualifications

0-2 years of experience in IT support or help desk roles
Foundational understanding of Windows and macOS operating systems and software installation
Basic knowledge of network fundamentals, including Wi-Fi connectivity and IP troubleshooting
Familiarity with Microsoft 365 and Okta or similar cloud identity platforms
Associate degree in Computer Science, Information Systems, or equivalent hands-on experience

COMPLETE JOB DESCRIPTION

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