IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support in a remote environment.

Key Responsibilities

• Provide technical support across hardware, software, and internal tools
• Troubleshoot access, system, and workstation issues efficiently
• Manage help desk tickets and ensure a high-quality employee experience

Required Qualifications

• 0-3 years of experience in IT support or help desk roles
• Basic knowledge of computer troubleshooting and networking
• Familiarity with cloud-based tools, such as Google Workspace
• Exposure to identity and access management concepts is an asset
• Experience with mobile device management tools is a plus