IT Support Specialist

Job Summary

A company is looking for a Service Desk Specialist responsible for providing technical support and customer service to end users.

Key Responsibilities:

• Manage incoming support requests, document user information, and track incidents to resolution
• Diagnose and resolve hardware and software issues, including installations and configurations
• Perform preventative maintenance and analyze incident trends to improve system performance

Required Qualifications:

• Education: HS Diploma or equivalent required
• Experience: Relevant work experience required
• Certification: Relevant certification is a plus