IT Support Specialist

Job Summary

A company is looking for an IT Specialist responsible for providing technical support and resolving issues related to computer systems and peripherals.

Key Responsibilities

• Respond to and resolve service desk inquiries and requests for assistance
• Log incidents and track progress using the Incident Management System
• Implement solutions to prevent recurring issues and improve service desk efficiency

Required Qualifications

• Degree in Information Systems or related field, or equivalent experience
• 3 years of experience in IT support or customer service environment
• Knowledge of Microsoft Office, Windows OS, and remote access technologies
• Certification such as Microsoft Certified Professional (MCP), CompTIA A+, or CompTIA Network+ is preferred
• Ability to learn technical product information quickly and accurately