IT Support Specialist

Job Summary

A company is looking for an IT User Support Specialist to provide technical support and resolve IT-related issues.

Key Responsibilities

• Manage and document issues for employees, ensuring effective communication and resolution
• Evaluate incoming support requests, identify issues, and utilize resources to resolve problems
• Assist users in implementing requests and maintain user account information and system security

Required Qualifications

• Associate's degree in information technology or related field (or equivalent experience)
• 5-7 years of customer service experience in an IT environment
• Knowledge of various computer systems, hardware, and software
• Ability to multi-task in a fast-paced environment with changing priorities