IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist who can work EU hours.

Key Responsibilities

• Manage ticket intake, troubleshooting, and documentation with a detail-oriented approach
• Engage with end users in an approachable manner to create a supportive environment
• Collaborate effectively as both a team player and an independent contributor

Required Qualifications

• 1-3 years of hands-on experience in Help Desk or technical support operations
• Basic understanding of user and group administration principles and productivity software environments
• Proficiency in troubleshooting devices including laptops, desktops, and peripherals
• Ability to triage and troubleshoot issues using a structured approach
• Demonstrated professional and empathetic communication skills