IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist who can work SE Asia hours.

Key Responsibilities

• Manage ticket intake, troubleshooting, and documentation with a detail-oriented approach
• Engage with end users empathetically to create a supportive and trust-building environment
• Collaborate effectively as a team player and adapt to shifting priorities

Required Qualifications

• 1-3 years of experience in Help Desk or technical support operations
• Basic understanding of user and group administration and productivity software (Microsoft 365, Google Workspace)
• Proficiency in troubleshooting devices including laptops, desktops, and mobile devices
• Ability to triage and troubleshoot issues with a structured approach
• Professional and empathetic communication skills when supporting users