IT Support Specialist

Job Summary

A company is looking for an IT Support professional.

Key Responsibilities

• Serve as the first line of IT support, resolving issues through various methods
• Support and manage Microsoft 365 applications and user account management
• Troubleshoot basic networking issues and oversee new hire onboarding

Required Qualifications

• 1-3 years of IT support experience (help desk, service desk, or desktop support)
• Strong working knowledge of Microsoft 365 applications
• Familiarity with Microsoft Entra ID or Active Directory
• Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
• Experience with a ticketing system and troubleshooting end-user issues