IT Support Specialist

Job Summary

A company is looking for an Assoc Specialist Remote Support IT.

Key Responsibilities

• Support internal and external clients on various technical products and services
• Troubleshoot and resolve basic technical issues related to software, hardware, or network connectivity
• Maintain accurate records of customer interactions and issue resolutions in ticketing systems

Required Qualifications, Training, and Education

• Must be 18 years of age or older
• Authorization to work in the United States
• Working knowledge of Windows OS and productivity software
• Familiarity with ITSM tools and call tracking applications
• Ability to handle a large call volume and multitask effectively