IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist (FULLY REMOTE).

Key Responsibilities

• Triage and manage support tickets using ITSM principles and tools, primarily ServiceNow
• Provide troubleshooting for technical issues and create clear documentation for processes and solutions
• Support project activities related to an ongoing cloud migration

Required Qualifications

• Experience in technical troubleshooting and support
• Proficiency in triaging tickets within an ITSM framework
• Experience with ticketing systems such as ServiceNow
• Demonstrated ability to produce clear and concise documentation
• Authorization to work in the United States without sponsorship