IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist II to deliver technical support across a remote workforce.

Key Responsibilities

• Serve as the L2 escalation point for complex technical issues and ensure timely resolution
• Administer identity and access management systems, including Okta and Google Workspace
• Support onboarding and offboarding processes, as well as contribute to IT projects and documentation

Required Qualifications

• 2-4 years of experience in IT support or a related customer support role
• Understanding of IT hardware and software, including macOS, Okta, and Google Workspace
• Ability to maintain confidentiality and understanding of HIPAA regulations is preferred
• BS/BA in IT, Computer Science, or a relevant field, or relevant IT certifications
• Customer-first mindset and ability to prioritize tasks effectively